FAQ

Most questions can be answered with our Frequently Asked Questions section below.
To connect directly with our Customer Service team, email us anytime at [email protected], or by calling us at +33.2.54.31.49.41 Monday through Friday, 9AM to 5PM ET.

THE SURFACE OF THE OBJECT IS NOT PERFECTLY SMOOTH, THERE ARE SMALL HOLES OR SMALL IMPERFECTIONS ?

Ceramic objects are covered with glazes and fired at very high temperatures. The slight imperfections are caused by the melting of the glaze which causes the gas contained withing the clay to escape. This is not a defect but one of the characteristics of ceramic glazing.

HOW DO I CLEAN GLAZED OBJECTS ?

Ceramics should always be cleaned with a very soft lightly damp cloth. For greasier residue, a little alcohol can be used. Under no circumstances should abrasive materials or aggressive detergents be used. If the ceramic pieces are partially covered with gold, the cleaning should be even more delicate. Excessive rubbing could alter the gold plating.

CAN I PLACE A CERAMIC OBJECT OUTSIDE ?

A ceramic piece can be placed temporarily outdoors, but under no circumstances should it be exposed to moisture or frost. In which case it would be subject to excessive expansion which could permanently alter the material.

WHY IS THE UNDERSIDE OF A CERAMIC OBJECT NOT GLAZED? WHY DOES RED CLAY APPEAR ?

The objects are all turned by hand from clay from an ancient Roman quarry. When fired this clay turns red. When the pieces are glazed it is essential to clean the bottom of each piece so that when the glaze is melted the object does not remain fixed in the kiln.

THE CERAMIC PIECE WAS BROKEN UPON OPENING THE PACKAGE.

If the packaging is damaged be sure to take photos of its exterior as well photos of the broken object still inside the box. If the damage is discovered within 24 hours, the object will be replaced as soon as possible. After 24 hours, no substitution can be claimed.

I AM NOT SATISFIED WITH THE ITEM I RECEIVED; IT DOES NOT MATCH THE PHOTO ON THE WEBSITE.

All the pieces of the K3 collection are entirely hand-made. Each object is a unique piece whose decoration is carried out by the manufacturer. They follow a pre-established decoration process validated by Kenzo Takada. However, as each piece is handmade, minute differences between pieces of the same collection are common.

I HAVE FOUND THAT THE SAME OBJECTS ARE NOT IDENTICAL EITHER IN HEIGHT, DIAMETER OR SHAPE.

The surface of the object is not smooth; you can feel imperfections on the white flower decoration of the Senpü collection. The decoration of the Chrysanthemum flowers from the Senpü collection is created by making an incision in the slip before the final glazing. The concave relief you feel is a sign of the work of our craftsmen and a result of high-quality craftsmanship.

THE GOLDEN DETAIL ON THE VASES OF THE TAMASHI COLLECTION ARE NOT STRAIGHT AND HOMOGENEOUS.

The Tamashi collection is a reference to Kintsugi, the Japanese technique of mending broken vases with gold. The gold, in this case, is never homogeneous as during firing it melts randomly and creating different channels. Today's pieces mirror that process.